Breakdown support
Commercial Kitchen Breakdown? Contact Us Now.
Contact us to check the earliest available engineer attendance. Call, WhatsApp your fault with photos, or send an engineer request and we’ll come back to you to discuss the next steps.
Recognise the problem?
Breakdowns we can help with
Fridge, chiller or freezer failure
Temperatures rising or the unit stopped completely.
Cold room fault
Temperature alarms, ice build-up or the system not running.
Dishwasher stopped
No power, no heat, not draining, or cutting out mid-cycle.
Glasswasher down
Behind-the-bar machines not heating, draining or completing cycles.
Electrical appliance failure
Electric ovens, grills, fryers and hot cupboards not working.
While you wait
- Follow your site’s food safety procedures for affected stock
- Switch off and isolate leaking or tripping equipment in line with your procedures
- Note any error code and take photos of the machine and data plate
- Do not remove panels or attempt internal repairs
What to send us
- Your site name and postcode
- The type of equipment and, if you can see it, the manufacturer and model
- What the fault is and when it started
- Any error code shown on the display
- A photo of the machine and its data plate, if possible
Please don’t remove panels or attempt internal repairs while you wait.
Who we help
Businesses we support
Pubs, schools, cafés, care homes, restaurants and hotels across Essex contact us when equipment fails. Whatever the setting, we’ll talk you through what we need and check engineer availability.
Coverage
Across Essex
We support commercial kitchens throughout Essex. Send your postcode with your request and we’ll confirm.
How it works
A simple enquiry process
- 1
Tell us the problem
Send your equipment details, fault and site postcode.
- 2
We review your request
We discuss the issue and check engineer availability.
- 3
Arrange engineer attendance
We confirm the next steps and agree an attendance time.
FAQs
Common questions
Request an engineer
Equipment Down? Send Us the Details.
Tell us what has broken and where your premises are located. Our team will review your request and contact you to discuss availability.
Prefer WhatsApp? Send us your fault and equipment photos.